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35 Middle St, Consett DH8 5QP, UK – 01207 502757
Good maps plenty of info
1 Victoria Rd, Consett DH8 5AE, UK – 0345 300 0000
Thus far, I have entered this branch twice. I have found the service highly efficient and almost instantly as I walk into the building, the lady at the counter summons me. The women there are polite and facilitating. The service they provide is exemplary to the company. You should all be proud.
12 Front St, Consett DH8 5AH, UK – 0345 734 5345
Their hours are really inconvenient but the staff is always really helpful. I've only ever had to go in for last minute urgent matters and they've always done their best to help.
Staff are friendly, kind and supportive - 5 stars for them. Waiting times can drag on during busy times (over 15 minutes) and not much of a design for people waiting, so customers tend to make a diagonal line across the room rather than (if there were those poles with the rope across) snaking up, along, up, along etc. There are no pay in slips you just hand over the cash and if you don't have your card you'll have to call out your personal information which I'm not a fan of, there is no other way to deposit cash other than to queue up (unlike say, Northallerton where you can deposit straight into a machine) it seems a little strange that you can use the machine (which is a nice touch) for most banking services e.g. printing statements, but you can't deposit cash - I think that would cut waiting times dramatically but maybe there's a cost involved.